Beezyby.com Customer Chart
Your Rights Under the Australian Consumer Law (ACL)
When you purchase goods or services from Beezyby.com, you are entitled to automatic guarantees and rights under the Australian Consumer Law (ACL).
The ACL ensures that:
- Goods must match their description, be safe, durable, and free from faults, and function as intended.
- Services must be delivered with acceptable care, skill, and technical expertise, providing the agreed-upon results.
These rights, known as Consumer Guarantees, mean you are entitled to a repair, replacement, or refund if a product or service does not meet acceptable standards or has a major fault. Additionally, you may claim compensation for any foreseeable loss or damage.
Consumer Guarantees apply for a reasonable amount of time, depending on the product’s type, cost, and expected longevity.
Change of Mind Returns
Beezyby.com offers a 14-day Change of Mind Return Policy for selected items.
Conditions:
- The product must be in its original condition, unused, and include all original packaging and accessories.
- Change of Mind Returns do not apply to:
- Products marked as non-returnable.
- Items purchased for commercial or resale purposes.
Consumer Guarantees do not cover Change of Mind returns. Please review the Warranty & Returns section on the product listing to confirm eligibility.
Manufacturer Support for Faulty Products
If you experience an issue with a product under a manufacturer’s warranty, you may contact the manufacturer directly for a quicker resolution. Many manufacturers have dedicated support centers with expertise and access to spare parts.
Alternatively, Beezyby.com’s team is available to assist with any product issues and can facilitate warranty claims or other remedies.
Marketplace Sellers
Beezyby.com operates a marketplace where third-party sellers can list and sell products. Marketplace sales are clearly identified on the product listing.
Marketplace sellers:
- Are fully responsible for the accuracy of their listings and for providing remedies in accordance with the ACL.
- Can be contacted via the Beezyby.com account dashboard by selecting the relevant order and choosing “Contact Support.”
If you are dissatisfied with the resolution provided by a Marketplace seller, you can escalate your case to Beezyby.com for review.
Beezyby.com Support for Faulty Products
If your product is faulty or fails to meet acceptable quality standards under the ACL, Beezyby.com will provide a repair, replacement, or refund in line with the Beezyby.com Minimum Voluntary Warranty Policy.
Steps to Make a Claim:
- Contact Beezyby.com via your account dashboard or Help Centre.
- Provide proof of purchase (e.g., order reference, invoice).
- Share additional evidence, such as photos or videos, to confirm the fault.
- Follow any troubleshooting steps provided by Beezyby.com.
If necessary, faulty goods may be assessed by a repair center to determine the cause of the issue. Beezyby.com will cover reasonable costs associated with returning faulty goods.
Exclusions:
- Issues caused by misuse, accidental damage, unauthorized modifications, or installation errors.
- General wear and tear, aging, or refurbished items (refer to specific warranty details for refurbished products).
Beezyby.com Minimum Voluntary Warranty Policy
(A) = All products excluding consumables
(B) = Computers
(C) = All products excluding computers and consumables
Goods supplied by Beezyby.com come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
Blue
Beezyby.com will assess the product at no cost to the customer to determine whether it is defective and identify the cause of the fault within a reasonable timeframe.
If the product is found to be faulty and the fault is not excluded:
- The customer will be entitled to a replacement, a refund of the original purchase price, or a repair of the product.
- For large items (e.g., white goods, split-system air conditioners, and large TVs), Beezyby.com may offer to repair the product at the customer’s premises. However, the customer can request a replacement or refund instead during this period.
Green
Beezyby.com will assess the product at no cost to the customer to determine whether it is defective and identify the cause of the fault within a reasonable timeframe.
If a fault is identified and not excluded:
- A free repair will be provided at a nominated repair center.
- If Beezyby.com or the authorized repair center cannot repair the product within a reasonable timeframe, the customer can request a replacement.
Customers may still be entitled to an automatic replacement or full refund under the Consumer Guarantees provided by the ACL.
Red
Beezyby.com ensures that the remedies outlined above are consistent with or exceed your statutory rights under the ACL.
If the Beezyby.com Minimum Voluntary Warranty Policy no longer applies:
- Customers can still contact Beezyby.com if they believe they are entitled to a remedy under the ACL.
- Should a customer be dissatisfied with the remedy offered, they may request that their case be escalated to a Customer Service Manager for review.
This policy is designed to provide clarity and ensure your rights under the ACL are respected. For more information or to make a claim, please contact Beezyby.com support.
Staff Code of Conduct
Beezyby.com staff are committed to ensuring your Consumer Guarantees are respected. Staff must:
- Address claims promptly and provide remedies as outlined by the ACL.
- Escalate disputes for further review if requested.
- Never restrict your rights to a repair, replacement, or refund for faulty goods within a reasonable timeframe.
If you believe staff conduct has failed to meet these standards, you may escalate your case to a Customer Service Manager.
Expenses for Faulty Product Claims
Beezyby.com will cover reasonable expenses incurred during the claims process, including the cost of returning faulty goods to a repair center. Follow the instructions provided by our Customer Care team to avoid incurring any additional costs.
More Information
For further details about your rights under the ACL, visit the Australian Competition & Consumer Commission (ACCC) website.
Updated: 20/12/2024